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Ever since I established my business in 1994 I've come to realize that the majority of people can find endless excuses as to why they don't improve their communication skills. Without a doubt at the top of the list is time-deprivation closely f
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Last week I posted a quiz to help you understand exactly what vocal/verbal fillers are and why they're a common problem for most speakers. Have you taken that quiz? This week my follow-up quiz will help you manage and ultimately eliminate this di
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Holidays have different meanings for each of us depending on our background, culture and personality. Many of us invest time shopping for perfect presents to bestow on others. But what about you? My recommendation is that you focus on your pr
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The first annual Ellie Award event was hosted today at The Desmond Hotel & Conference Center in Albany, New York...and of course I registered! I say of course for two reasons.
In prior posts, I've addressed my frustration with poor customer service, which appears to be on the rise. Today I came across this inspirational video clip that puts customer service communication in a whole n
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Leaving messages is vital to our business success, but only if we're getting results. In case you're not, try this quiz now.
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Is there a secret to achieving success on the job? Actually the answer is yes…read on to learn more.
Every time we communicate, particularly in business, we have a choice: to be memorable or forgettable. I don't know about you...but I'm aiming for the former and doing whatever I can to steer clear of the latter. So why are so many people forgetta
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Is it just me or have you noticed that more and more people are communicating an "I don't care" or "You're not that important to me" attitude? Here's an example that's fresh in my mind since it occurred within the last two hours.
While at a medi
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